Open During Covid19 Crisis

Behavioral health is essential health. Like other healthcare providers, Community Care Alliance will remain open for services while we work towards management of this COVID-19 pandemic. Even so, we are acutely aware of the safety of our clients and staff and are following advisory guidelines set forth by the CDC and the Rhode Island Department of Health. 

These are the protocols we have set in place.

  • Our receptionists will take your call:

    o    800 Clinton Street:  235-7154

    o    245 Main Street:  235-6057

    o   55 John A. Cummings Way:  235-7000
    o   Intake Line:  235-7121
    o    24/7 Behavioral Health Crisis/Emergency:  235-7120
    o    BH Link:  414-5465

  • Open Access Intake Services and program waiting rooms will implement recommended screenings to determine health and exposure risks for individuals seeking services. Additionally, waiting rooms will follow social spacing policies with 6 foot distances between individuals along with frequent sanitizing. 
  • As much as possible, Outpatient Counseling and visits with prescribers are taking place by phone. Video conference is available from 800 Clinton Street if seeing a prescriber for the first time or need a “face-to-face” session for another reason.  Non-essential home visits have been suspended. Nevertheless, we will be checking in with all our clients on a regular basis.
  • The Family Support Center is open at 245 Main Street, Woonsocket. Our staff are ready to provide guidance and resources for individuals and families having difficulty obtaining food, or experiencing other basic needs emergencies. We are particularly concerned for vulnerable people during this time of societal stress.
    o    Food and Utilities: Call 235-7000 and ask for the Family Support Center
    o    Utilities/LIHEAP: Call 235-6000 
  • Visitors to our Residential Programs and the Woonsocket Shelter will be restricted. DCYF has suspended family visitations.
  • Agape Woonsocket and Alive Peer Support Programs, the Wellness & Recovery Center and the Serenity Center are closed until gathering restrictions are lifted. Agape Providence has closed drop-in services. Staff will be in touch with members periodically by phone to provide support, assess needs and help connect to available resources.  
  • The Employment & Training programs are providing remote distance learning. GED and ESL Classes are being offered through distance learning.
    o     Financial Literaracy: 401-413-5209
    o     Other programs: 401-919-1071 (Melissa)
    o     RIWorks Partnership Program: 401-919-4071
  • The Harbour Youth Center is keeping in touch with members and providing virtual learning activities.
    o     The Harbour: 401-559-3940
  • The Volunteer Income Tax Assistance (VITA) program has been discontinued until further notice. A taxpayer extension until July 15th has been granted due to the corona virus.  
  • Programs & Services 

We recognize that there are people who might experience anxiety more acutely during this time. Be supportive of one another, take responsibility for your own hand washing and social distancing; look out for your neighbors who might be struggling with their isolation and think creatively about how you can reach out to them. It will take a concerted effort to turn our changed reality back to normal.

Contact Information

PO Box 1700 | Woonsocket, RI | 02895 | Directions
401.235.7000 Main Agency | 401.235.7120 Emergency

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